Frequently Asked Questions – JUNOCO

Are your products vegan? 

Yes, all of our products are 100% vegan. We are committed to providing cruelty-free and plant-based options for our customers.

Where does JUNOCO ship?

Our warehouse is located in Burlingame, California. At the moment, we're only shipping within the US for orders placed through our online store. 

Can I get a discount code?

You can give $5 and earn $5 code every time you refer a friend and they make a purchase.

Get your personal link here: https://junoco.referralcandy.com/join/default

I didn't receive my discount code / first time customer offer.

Please be sure to check your Spam or Junk folder and add us to your email list so you don't miss any other emails from us. If you still have not received your welcome email after subscribing to our mailing list, reach out to our Support team for assistance at support@thejuno.zendesk.com 

How do I redeem a JUNOCO giftcard?

To redeem, enter it in the section at checkout "Gift card or discount code" (see photo). Any balance remaining will stay on your gift card. If you made a purchase with a gift card or site credit and a refund is issued to you, it will be sent to your original payment method (whether you paid partially with gift card or a credit card). 

When will my order ship and how long it takes?

Orders placed on our online store will be processed and shipped within 1–3 business days and shipped via USPS within the US. 

Can I make changes to an order once it's placed?

What should I do if I receive the wrong product?

If you received a product different from the one that you ordered, sorry about that! Please contact us at support@thejuno.zendesk.com and we’ll be sure to get you the goodies you ordered or get compensated.

How do gift returns or exchanges work?

If you were gifted any JUNOCO goodies but it isn't what you had in mind, you can return your items for store credit. Please reach out to support@thejuno.zendesk.com with the gifter's first and last name, email address, and the products you’d like to return or exchange (the gifter won’t be notified of any changes). Once locating the original order, we'll handle it!

What can I do if my payment is declined?

Oh no! Here are a few things to check if your payment didn’t go through: Check that your card’s billing details (such as the security code and billing address) match what you’ve entered into our system. If you have an order in “pending” because of this, please don’t hesitate to reach out to us.

What forms of payment do you accept?

We accept Paypal, Visa, Mastercard, American Express, JCB, Discover, and Diners Club credit cards or debit cards. We also accept Afterpay.

What is Installments by Afterpay?

Afterpay is a payment option available on www.junoco.com that will split your order total into four, interest-free payment options that you pay over time. You'll need to create an account with Afterpay and your automatic payments will process every two weeks. 

To select Afterpay at checkout, enter your shipping details and continue to payment info. If you're logged into your account, you may need to remove your card to select Afterpay. 

You will be redirected to Afterpay to complete your transaction. 

For returns and refunds using Afterpay please go to: https://help.afterpay.com/hc/en-us/articles/360031623571-How-Do-Refunds-and-Returns-Work-at-Afterpay-

Do you sell your products through Amazon?

Yes, you can find most of our products on Amazon US, and you might find one or two on Amazon UK. But for our full range and the latest drops, make sure to shop directly here on our website. We've got everything you love right here!

Are you available in Sephora or any retail store?

We're a direct-to-consumer brand, so you’ll only find our skincare online—on our site, official Amazon store, and social channels. We’re not sold at Sephora, Ulta, or Walmart. If you spot us elsewhere, we can’t vouch for the product’s safety or quality. Let our customer support team know ASAP!

For more Frequently Asked Questions and Answers please visit: https://thejuno.zendesk.com/hc/en-us