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Body & Nail Care
- ROUTINE & ORDER
- GLOW & RESULTS
- INGREDIENTS & SAFETY
- NAIL CARE
More body care questions
Product & Face
- HOW TO USE
- SKIN TYPES & RESULTS
- INGREDIENTS & SAFETY
More product & face questions
TOP QUESTIONS
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Yes — same formula, same product, just with updated names at Ulta. The Silky Buffing Butter Scrub is our Buffing Butter. The Soft-Whipped Body Butter is our Body Butter. Everything else has the same name across both. We're updating packaging over time so you may see both names in the wild — don't worry, it's the same great product.Are your Ulta products the same as on junoco.com?
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Once your order is placed, we process it within 1–3 business days. For US orders, shipping is handled through USPS, and delivery typically occurs within a few days after processing. You’ll receive updates via email as your order progresses.How long does shipping take?
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Please check your email for updates on your order’s progress. We send notifications as soon as your order is processed and shipped. If it’s been more than 1–3 business days since placing your order and you haven’t received an update, contact us at support@thejuno.zendesk.com with your order number or the email used for your purchase. We're here to help!What's the status of my order?
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Once your order is placed, it begins processing immediately, so we are unable to change the shipping address, even if it hasn't shipped yet. If the address is incorrect and the package is returned to us, we will issue a refund for the items. If you need further assistance, feel free to reach out to us at support@thejuno.zendesk.com.Can I change my shipping address?
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USPS tracking can sometimes be inaccurate. If your package is marked as delivered but hasn’t arrived, it’s common for it to show up within the next few days. We recommend checking with neighbors or your local post office. If the package still hasn’t arrived after a few days, please reach out to us at support@thejuno.zendesk.com, and we’ll help resolve the issue.The tracking says my package was delivered but I didn't receive it. How can I get my package?
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Yes, many of our products are available on Amazon US, and a few on Amazon UK. For our full range and exclusive new releases, we recommend shopping directly on our website. We've got everything you love right here!Do you sell your products through Amazon?
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If you're not in love with your purchase (which is rare!), we want to make it right. Depending on the product and its price, you may be eligible for a refund, site credit, or a reshipment. If you’re truly unsatisfied, please reach out to our team at support@thejuno.zendesk.com within 30 days of your purchase, and we'll assist you with the next steps.I'm not happy with the products, can I return them?/how do I return them?
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Unfortunately, once an order is placed, it is immediately processed for delivery, so we are unable to cancel or modify it. If you need assistance with an order, please contact us at support@thejuno.zendesk.com.Can I cancel my order?
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At this time, we are not offering international shipping. We understand this may be disappointing and hope to resume worldwide shipping in the future. Thank you for your patience and understanding!Are you going to ship internationally again?
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support@thejuno.zendesk.com
support@thejuno.zendesk.com
BODY & NAIL CARE
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Start in the shower with The Body Oil Rinse — it cleanses and nourishes at the same time. Right after you step out, while skin is still damp, apply the Full Body Nectar Serum. Damp skin absorbs it faster and the glow hits different. Lock everything in with the Full Body Melt Cream or Body Butter. That's it — three steps, full body glow.What order do I apply JUNOCO body products?
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It's a cool, jelly-like gel that sinks in instantly — no stickiness, no residue, just a bouncy, cushioned finish. The scent is a fresh blend of juicy pear and soft florals. Light enough that it doesn't compete with your perfume, noticeable enough that people will ask what you're wearing.What does the Full Body Nectar Serum feel like and smell like?
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Think of the Serum as your drink of water — lightweight, fast-absorbing, delivers immediate glow and hydration to damp skin. The Body Butter and Full Body Melt Cream are your seal — richer, creamier, lock everything in. For normal to dry skin, layer both. For lighter days or warmer weather, the Serum alone does the job.What's the difference between the Full Body Nectar Serum and the Body Butter / Full Body Melt Cream?
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It depends on your level of sensitivity. Our body line is scented — formulated with fragrance and botanical actives — so if your skin is very reactive or eczema-prone, we'd recommend patch testing before committing to a full routine. For most sensitive skin types the products are totally fine. When in doubt, start with one product at a time and see how your skin responds.Can I use JUNOCO body products if I have sensitive skin?
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Two things make the biggest difference: apply the Full Body Nectar Serum on damp skin right out of the shower, and exfoliate 2–3 times a week with the Buffing Butter. Damp application locks in more moisture and amplifies the glow. Exfoliating removes the dull layer so everything underneath can actually shine through.How do I get the best glow results from the body line?
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Most of our body formulas contain higher concentrations of fragrance and essential oil components, so we recommend checking with your doctor before using them while pregnant or breastfeeding. If you need a safer option in the meantime, reach out and we'll point you in the right direction.Are JUNOCO body products safe during pregnancy or breastfeeding?
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Room temperature, away from direct sunlight and steam. That means skip the shower shelf for anything leave-on. A bathroom shelf or bedroom vanity works perfectly. If a formula ever changes texture or smell, that's your sign it's time to replace it.How should I store my body products?
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The brush-to-dropper dual applicator makes it foolproof. Put a small drop on the back of your hand, use the brush to glide it across your cuticles and nails. One drop, done. Use daily or whenever your nails need a moment.How do I use the Nail & Cuticle Polishing Gloss?
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Our body line lives in a few distinct scent worlds. The Pear Collection — Full Body Nectar Serum, Buffing Butter, Full Body Melt Cream, and Pear Glimmer Puff — all share the same signature juicy pear and soft floral scent. The Body Oil Rinse has its own: warm melon, golden amber, and magnolia. SatinSlip Treatment Crème goes in a warmer direction — a grounded sandalwood with a velvety finish. The 0 Mark Body Butter is fragrance-free — for when you want the hydration without the scent. And the Nail & Cuticle Polishing Gloss? Passionfruit, pineapple, and jasmine — light, floral, and completely its own thing.What do JUNOCO body and nail products smell like?
more questions?
PRODUCT & FACE
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Most JUNOCO products are best used within 12 months of opening. You'll find a small jar symbol on the packaging with a number inside — that's your PAO (Period After Opening) indicator. Store everything away from heat and direct sunlight to get the most out of every product.What is the shelf life of your products?
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For face: cleanse first (Jade Cleansing Balm, then Cleansing Powder if you double cleanse), then serums, then moisturizer, then SPF in the morning. For body: The Body Oil Rinse in the shower, Full Body Nectar Serum on damp skin right after, then Body Butter or Full Body Melt Cream to seal. Lightest textures always go before heavier ones.What's the right order for applying products?
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Yes — and here's why. Our body line focuses on deep hydration and barrier support, which is exactly what skin needs as it matures. The Full Body Nectar Serum plumps and bounces skin back while the Body Butter and Full Body Melt Cream lock in long-lasting moisture. On the face side, the Jade Cleansing Balm is gentle enough for skin that's lost tolerance for harsh cleansers — no stripping, no tight feeling after.Is JUNOCO good for older skin?
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Always. Every JUNOCO product is 100% vegan and cruelty-free — no animal-derived ingredients, no animal testing, ever.Are your products vegan and cruelty-free?
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For body — most customers notice softer, more hydrated skin within the first few uses, especially when applying on damp skin right out of the shower. Real texture and barrier improvements build over 2–4 weeks of consistent daily use. For face — the Jade Cleansing Balm works immediately to remove impurities. Clearer, more even skin comes with consistent double cleansing over time.How long until I see results?
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Most of our products are formulated for all skin types. A few things to know: our scented body formulas aren't ideal for highly reactive or eczema-prone skin — the Body Butter fragrance-free option is your safest bet there. On the face side, the Jade Cleansing Balm works beautifully for dry, combo, oily, and sensitive skin.Which skin types are JUNOCO products suitable for?
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Our Jade Cleansing Balm features Fermented Japanese Pearl Barley (Coix Seed), an ingredient known for its antioxidant properties that may help support a more even-looking complexion over time. Results vary by skin type and consistency of use.Do any JUNOCO products contain skin-brightening ingredients?
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Room temperature, away from direct sunlight and steam. Skip the shower shelf for anything leave-on. A bathroom shelf or bedroom vanity is ideal. If a product ever changes texture or smell noticeably, it's time to replace it.How should I store my products?
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