Return and Refund Policy

If you’re not in love with your purchase (which is rare!) we want to hear all about it! Depending on your product and its price you may be eligible for site credit, a refund, or a reshipment. We stand by our JUNOCO.-branded products, and if you’re truly unsatisfied please email our team at support@thejuno.zendesk.com for your options.

 

Below are some frequently asked questions:

 

Where does JUNOCO ship?

Our warehouse is located in Burlingame, California. For a complete list of countries we ship to please visit our FAQ section or directly through this link: https://thejuno.zendesk.com/hc/en-us/articles/360039512233

 

When will my order ship and how long it takes?

Orders placed on our online store will be processed and shipped within 1–3 business days and shipped via USPS within the US. For international orders the processing time takes 2 weeks. 

 

I'm having problems with the tracking.

Sorry about that! In a few cases, the carrier takes 1-2 business days to register your shipment status. If your tracking number isn’t updating or working at all, please reach out to us as soon as you can via support@thejuno.zendesk.com.  If you have problems identifying your international tracking codes here is guide https://thejuno.zendesk.com/hc/en-us/articles/360038136053

Sometimes tracking information can be incorrect, and packages are marked as delivered before they actually arrive. Your package will most likely be delivered within a few days, but it’s great to check with your neighbors and/or post office for more information in the meantime. We’ve also seen packages arrive before they are marked as delivered.

To help you ease your concerns, we offer shipping insurance through Route so make sure you turn this option on during checkout. You’ll find it when selecting the shipping method and before continuing to the payment methods.

 

Do you offer shipping insurance?

To help you ease your concerns, we offer shipping insurance through Route so make sure you turn this option on during checkout. You’ll find it when selecting the shipping method and before continuing to the payment methods.

For all insured packages whose status is not “delivered” you can claim your goodies through https://claims.route.com/ after 7 days (14 for Canada and 20 for other international countries) and within 30 days from the last checkpoint). For packages marked as "delivered" (but stolen), they can be claimed after 5-15 days from being marked as delivered.

You can find more deadlines here: https://help.route.com/hc/en-us/articles/360050129513-Deadlines-to-report-an-order-issue 

For instructions about how and where you can add an insurance to your order please visit this link: https://thejuno.zendesk.com/hc/en-us/articles/1500000430322

 

What should I do if I receive the wrong product?

If you received a product different from the one that you ordered, sorry about that! Please contact us at support@thejuno.zendesk.com and we’ll be sure to get you the goodies you ordered or get compensated.

 

How do gift returns or exchanges work?

If you were gifted any JUNOCO goodies but it isn't what you had in mind, you can return your items for store credit. Please reach out to support@thejuno.zendesk.com with the gifter's first and last name, email address, and the products you’d like to return or exchange (the gifter won’t be notified of any changes). Once locating the original order, we'll handle it!

 

What can I do if my payment is declined?

Oh no! Here are a few things to check if your payment didn’t go through: Check that your card’s billing details (such as the security code and billing address) match what you’ve entered into our system. If you have an order in “pending” because of this, please don’t hesitate to reach out to us.

 

What forms of payment do you accept?

We accept Paypal, Visa, Mastercard, American Express, JCB, Discover, and Diners Club credit cards or debit cards. We also accept Afterpay.

 

What is Installments by Afterpay?

Afterpay is a payment option available on www.junoco.com that will split your order total into four, interest-free payment options that you pay over time. You'll need to create an account with Afterpay and your automatic payments will process every two weeks. 

To select Afterpay at checkout, enter your shipping details and continue to payment info. If you're logged into your account, you may need to remove your card to select Afterpay. 

You will be redirected to Afterpay to complete your transaction. 

For returns and refunds using Afterpay please go to: https://help.afterpay.com/hc/en-us/articles/360031623571-How-Do-Refunds-and-Returns-Work-at-Afterpay-

 

What is your return policy?

Please contact our team within 30 days of receiving your product to see if you're elegible for a return label, a reshipment, website credit or refund.

If your package is returned to us by mistake or issues during the delivery process we’ll automatically refund you upon receipt in our warehouse, our team will process your return within 10 business days of its delivery. We do not offer automatic reshipments but you’re free to order again after your refund is processed.

If your item was damaged in transit, your order has not been fulfilled, or if you have additional questions, please reach out to our support team at support@thejuno.zendesk.com for assistance.

 

 

For more Frequently Asked Questions and Answers please visit: https://thejuno.zendesk.com/hc/en-us