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Body & Nail Care

ROUTINE & ORDER
GLOW & RESULTS
INGREDIENTS & SAFETY
NAIL CARE

Product & Face

HOW TO USE
SKIN TYPES & RESULTS
INGREDIENTS & SAFETY

More product & face questions

TOP QUESTIONS

How long does shipping take?

Once your order is placed, we process it within 1–3 business days. For US orders, shipping is handled through USPS, and delivery typically occurs within a few days after processing. You’ll receive updates via email as your order progresses.
What's the status of my order?

Please check your email for updates on your order’s progress. We send notifications as soon as your order is processed and shipped. If it’s been more than 1–3 business days since placing your order and you haven’t received an update, contact us at support@thejuno.zendesk.com with your order number or the email used for your purchase. We're here to help!
Can I change my shipping address?

Once your order is placed, it begins processing immediately, so we are unable to change the shipping address, even if it hasn't shipped yet. If the address is incorrect and the package is returned to us, we will issue a refund for the items. If you need further assistance, feel free to reach out to us at support@thejuno.zendesk.com.
The tracking says my package was delivered but I didn't receive it. How can I get my package?

USPS tracking can sometimes be inaccurate. If your package is marked as delivered but hasn’t arrived, it’s common for it to show up within the next few days. We recommend checking with neighbors or your local post office. If the package still hasn’t arrived after a few days, please reach out to us at support@thejuno.zendesk.com, and we’ll help resolve the issue.
Do you sell your products through Amazon?

Yes, many of our products are available on Amazon US, and a few on Amazon UK. For our full range and exclusive new releases, we recommend shopping directly on our website. We've got everything you love right here!
I'm not happy with the products, can I return them?/how do I return them?

If you're not in love with your purchase (which is rare!), we want to make it right. Depending on the product and its price, you may be eligible for a refund, site credit, or a reshipment. If you’re truly unsatisfied, please reach out to our team at support@thejuno.zendesk.com within 30 days of your purchase, and we'll assist you with the next steps.
Can I cancel my order?

Unfortunately, once an order is placed, it is immediately processed for delivery, so we are unable to cancel or modify it. If you need assistance with an order, please contact us at support@thejuno.zendesk.com.
Are you going to ship internationally again?

At this time, we are not offering international shipping. We understand this may be disappointing and hope to resume worldwide shipping in the future. Thank you for your patience and understanding!

search made easy

CATEGORIES

TOP QUESTIONS

Body & Nail Care

Product & Face

How long does shipping take?

What's the status of my order?

Can I change my shipping address?

The tracking says my package was delivered but I didn't receive it. How can I get my package?

Do you sell your products through Amazon?

I'm not happy with the products, can I return them?/how do I return them?

Can I cancel my order?

Are you going to ship internationally again?

What is the shelf life of your products?

What's the right order for applying products?

Is JUNOCO good for older skin?

Are your products vegan and cruelty-free?

How long until I see results?

Which skin types are JUNOCO products suitable for?

Do any JUNOCO products contain skin-brightening ingredients?

How should I store my products?

search made easy

CATEGORIES

TOP QUESTIONS

Body & Nail Care

Product & Face

TOP QUESTIONS

How long does shipping take?

What's the status of my order?

Can I change my shipping address?

The tracking says my package was delivered but I didn't receive it. How can I get my package?

Do you sell your products through Amazon?

I'm not happy with the products, can I return them?/how do I return them?

Can I cancel my order?

Are you going to ship internationally again?

BODY & NAIL CARE

What order do I apply JUNOCO body products?

What does the Full Body Nectar Serum feel like and smell like?

What's the difference between the Full Body Nectar Serum and the Body Butter / Full Body Melt Cream?

Can I use JUNOCO body products if I have sensitive skin?

How do I get the best glow results from the body line?

Are JUNOCO body products safe during pregnancy or breastfeeding?

How should I store my body products?

How do I use the Nail & Cuticle Polishing Gloss?

What do JUNOCO body and nail products smell like?

PRODUCT & FACE

What is the shelf life of your products?

What's the right order for applying products?

Is JUNOCO good for older skin?

Are your products vegan and cruelty-free?

How long until I see results?

Which skin types are JUNOCO products suitable for?

Do any JUNOCO products contain skin-brightening ingredients?

How should I store my products?